Shipping & Returns

Returns Policy

We will happily exchange or refund your item, provided the item and it’s packaging are returned to within 14 days of purchase. Items must be in their original condition with all tags attached.

You are responsible for the costs of returning goods to us and any goods returned are your responsibility until they reach our offices. Please ensure you package your return to prevent any damage to the goods or boxes. We recommend you use a postal service that enables you to track the goods you are returning.


If you have would like to exchange for a different size or color, please email stating your order number and the exchange preference prior to returning the item.


If you would like a refund, please email stating your order number and brief explanation of refund required.

Damaged goods

If goods are damaged, please email stating your order number and brief explanation as to the problem with the item. We will either refund the cost of the item paid at purchase including postage, or send you a replacement if the stock is available.

Shipping on Pearls & Flakes
  • Priority: €3.00 (starts at)
  • FREE w/order over €50
World Wide

Please note that the package is included in the order.

  • 0g – 150g –  €3.00
  • 151g – 250g – €5.00
  • 251g – 500g – €8.50
  • 501g – 1000g – €12.00
  • 1001g – 2000g – €17.50
  • For orders over 2000g please ask.
Our orders normally ship same or next shipping day, & shipped via EMS Priority.

Normal Priority Delivery Times:

1-2 weeks

World Wide
1-4 weeks

*International shipments can vary do to custom inspections*

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